Imagine banking with the same bank for ten years. Your salary goes there. You pay your bills there. Then one day, a message asks you to update your documents, and your first reaction is, you already know me, why ask again.
I understand that frustration. But a profile is not something updated only at account opening. People change jobs, addresses, and income sources over the years, even with the same bank.
The real issue is how it gets communicated. Your account requires KYC update sounds like suspicion. You have banked with us for years and we want your information to stay accurate sounds like care.
Compliance protects the institution. Communication helps the customer understand why.
An account open for ten years can still hold information ten years out of date.
