When unveiling Rev360, the Nigeria Revenue Service (NRS) said the platform would improve taxpayer onboarding, filing, payment processing, compliance management, and support services. The goal was to make tax administration faster, easier, and more transparent. (Channels Television)
However, early feedback from some tax practitioners and businesses points to a different experience.
Some of the concerns raised include:
• Login and onboarding difficulties
• Technical glitches and system performance issues
• Confusion around certain filing processes
• Delays in receiving support and guidance
• Challenges resolving filing and payment issues within statutory deadlines
A tax consultant recently warned that persistent technical difficulties, inadequate system support, and inconsistent guidance could create frustration for taxpayers and reduce confidence in the platform if not addressed. (LEADERSHIP Newspapers)
To support the rollout, the NRS has extended taxpayer support services and even opened Saturday tax services to help users navigate the new system. (thewillnews.com)
Rev360 is still in its early stages, and many digital platforms experience challenges during rollout.
Have you used Rev360 yet?
What has your experience been like so far?
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