Too often, people spend hours, days, or even months trying to access services that should be straightforward. Whether it's getting official documents, fixing public infrastructure, accessing healthcare, or dealing with government agencies, many citizens have no clear way to hold anyone responsible when things go wrong.
My unpopular opinion is that solving accountability issues would improve many other problems. Better roads, better schools, better healthcare, and better public services all become more likely when those in charge know they will be measured by results.
Citizens should be able to see what was promised, what was delivered, how public funds were spent, and who is responsible when targets are not met.
A country moves forward faster when responsibility is clear and performance matters.
