According to a 2021 study by McKinsey & Company, "more than three-quarters of consumers have changed their buying habits in the past 18 months, and are increasingly willing to change brands."
So, how do you keep your already acquired customers so that they won’t leave you for your competitor?
Before going into the details of why ensuring that you retain your customers for the longest possible time, it will interest you to know that retained customers are likely to spend 67% more than newly acquired customers. This is in addition to the fact that it cost far more to acquire a new customer than to retain an old customer.
But since recent customer behavior has shown that consumers are more likely to leave a brand and go for a new one, how would you entice them to remain committed to you?
To keep that momentum going, we've provided five strategic ways to use reward programs to build a ‘fortress’ around your customer base.
https://yournotify.com/blog/how-to-build-a-customer-reward-program-that-actually-works/
https://yournotify.com/blog/how-to-build-a-customer-reward-program-that-actually-works/
