For years, I handled tasks that had become automatic through repetition. I knew what to do and when. Training forced me to stop and ask what I was actually doing at each stage.

Take something as simple as preparing an operational report. Before, I saw it as one flow, collect, check, prepare, send. Through an automation lens, I found smaller steps hidden inside. Where does the information come from. What happens when something is missing. Where is human judgment actually needed.

I realised we often call a task simple only because we have grown familiar with it. Coming from a banking background, where accuracy and verification matter most, this has been humbling.

The more I learn about automation, the more I see that the first process I need to understand is my own.