.
There are days when you answer the fifth angry customer and still have to sound calm.
Someone is frustrated because their transfer is delayed. Another person was debited but never received value. Someone else just wants to be heard because they've already explained the same problem three times today.
You listen. You apologise. You investigate. You reassure. Then the next call comes in.
That's where compassion fatigue quietly creeps in. It's not that you suddenly stop caring. Sometimes you've simply spent so much emotional energy caring for others that there's little left for yourself.
Customer-facing teams need support too. Reasonable breaks. Proper staffing. Real escalation channels. Managers who understand that "I'm fine" doesn't always mean everything is fine.
Empathy is a strength. But even strong people need somewhere to put the weight down sometimes.
